Last Updated: March 15, 2021.
Centrieva, LLC, a Virginia limited liability company d/b/a Weave (“Weave” or “we”) is a software platform that provides data management solutions in the higher education sector. Weave respects your privacy, and this Privacy Notice applies to the Weave products, software and services (the “Weave Solution”) available at www.weaveeducation.com (the “Site”).
This Privacy Notice describes the types of personal data we collect in connection with the Weave Solution, the purposes for which we collect such personal data, the other parties with whom we may share it, the measures we take to protect the security of the data and our direct marketing practices. It also tells you about your rights with respect to your personal data, how you can reach us to update your information or get answers to questions you may have about our privacy practices.
Information We Collect
In connection with the Weave Solution, we collect certain personal data from subscribers (“Subscriber”) participating in the Weave Solution and their respective users and/or admins (collectively, “Users”). We collect information when an account is created on behalf of a Subscriber or User as part of the enrollment process to the Weave Solution. This information includes personal data, which is information that identifies or can reasonably be used by us or on our behalf to identify individuals. This may include an individual’s name, email address, street address, or other personally identifiable information. We may also collect nonpersonal information, including encoded information, anonymized information, de-identified information, or aggregate information.
We may collect or handle student information as part of administering our services. Student information will only be collected and used to administer the services, and is subject to all safeguards and rights in this policy including the provisions regarding access, sharing and security. Generally, the only identifiable student information we collect is student ID numbers, and all other data relating to students is anonymized or aggregated. To the extent we handle education records, as defined by the Family Educational Rights at Privacy Act (FERPA) located at 20 U.S.C. § 1232g, we support institutions in complying with their FERPA obligations.
How We Use Information We Collect
We will only use the information we obtain about you for our legitimate business purposes and in order to provide service to you. These uses include:
- Providing the Weave Solution and Site to you by creating and managing your account, and responding to your inquiries;
- Validating payment information and performing accounting, auditing, billing, reconciliation and collection activities;
- Communicating with you about promotions and new products or services, if you opt-in to receive these marketing communications;
- Assisting third parties you direct or request to provide products or services in connection with the Weave Solution;
- Monitoring the use of the Weave Solution and our Site to enforce our terms, prevent fraud and comply with our regulatory, contractual and legal obligations;
- Performing audits, research or analyses in order to maintain, enhance, protect and improve our products and services;
- Understanding which Weave products or services are most commonly deployed and preferred by customers and how customers interact with Weave products or services;
- Creating and assembling datasets and/or statistics to inform machine learning. We only use accreditation, institution and faculty data for machine learning; we do not use identifiable student data to inform machine learning.
- Compiling anonymous, aggregated datasets and/or statistics for the purposes of benchmarking, development of best practices, and other research, statistical, marketing and commercial purposes, including without limitation, the creation and maintenance of a shared resources library, provided that such aggregated datasets and statistics will not enable users to be individually identified.
Your Rights and Choices
We offer you choices about what personal data we collect from you, how we use that data, and how we communicate with you.
You may refrain from submitting information to us. However, if you choose not to provide us with personal data, you will not be able to register with the Weave Solution and we may not be able to provide you with information about Weave products and services.
You have the right to request access to and receive information about the personal data we maintain about you, and update and correct inaccuracies in your personal data. To exercise these rights, please contact us as set forth below.
We strive to provide you with portability of your data, where it is technically feasible. The Weave Solution allows you to download and extract all of your data in a readily usable format through your account dashboard. We recommend that you regularly download and extract your data from the Weave Solution to ensure that you always have access to the most up-to-date data maintained in the Weave Solution.
Information Sharing and Third Parties
We do not sell personal data we collect about you.
We share personal information to perform the services requested through the Weave Solution, including with our service providers and affiliates. We require our service providers to only use personal data shared with them to perform services on our behalf, consistent with their legal obligations. These service providers are required to appropriately safeguard the privacy and security of personal data they process on our behalf, and must treat information in accordance with this Privacy Notice. However, Weave does not control these providers and assumes no liability for the data protection practices of any third parties.
We may share aggregated and de-identified information with participating financial institutions and their customers. For example, we may share data to show trends about the general use of the Weave Solution and Weave may share data with payment processors.
We also may disclose personal data about you (i) if we are required to do so by law or legal process, (ii) if we are requested by law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
In the event that we sell or transfer all or a portion of our business or assets and this Privacy Notice no longer applies to your information, we will provide you notice and seek your consent prior to disclosing your information to the new entity. Following such a sale or transfer, you may contact the entity to which we transferred your personal data with any inquiries concerning the processing of that information.
If you opt-in to receiving communications about Weave products or services, we may send you communications that we believe may be useful to you in your business. You can at any time tell us not to send you marketing communications by clicking on the unsubscribe link within the marketing e-mails you receive from us or by changing the settings on your account.
How We Protect Personal Information
We strive to maintain appropriate administrative, technical and physical safeguards to protect the personal information we have about you against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing. The types of measures we take vary with the type of information, and how it is collected and stored. We restrict access to personal information data about you to those employees who need to know that information to provide products or services to you.
We will only retain data for the time necessary to provide services to you. We will delete, de-identify, or aggregate any personal information about you if it is no longer necessary to provide the Weave Solution, the Site or Weave’s additional products and services, subject to our legal obligations to retain data.
Data Transfers and EU Residents
We may transfer personal information to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal data to other countries, we will protect that information as described in this Privacy Notice. To offer our services, we may need to transfer your personal data among several countries, including the United States, where we are headquartered. We endeavor to comply with applicable legal requirements providing adequate safeguards for the transfer of personal data to countries outside of the United States.
If you are an EU Resident and wish to exercise your rights to access, delete, or amend your data, if you would like us to stop processing your data, or if you would like to exercise any other rights conferred under the General Data Protection Regulation (Regulation (EU) 2016/679) please contact us at the address below. Please note that we may take reasonable steps to verify your identity before implementing your rights request, including asking you to provide identification, if necessary.
California residents have certain rights regarding their personal information under the California Consumer Protection Act (“CCPA”) as subsequently amended by the California Privacy Rights Act (“CPRA”). As mentioned in the Your Rights and Choices section above, you have rights to access, amend, review, and know the personal data we collect about you, and the right to have your personal data provided to you in a readily usable format, where technically feasible. You also have the right to request which third parties we have shared your personal information with over the last 12 months. You can designate an agent to exercise your rights for you. Please note that we may take reasonable steps to verify your identity before implementing your rights request, including asking you to provide identification, if necessary. If you wish to exercise these rights or if you have questions concerning your rights, please contact us using the information provided below if you have further questions about exercising your rights.
We do not sell personal information.
Strictly necessary or essential cookies
Strictly necessary and/or essential cookies enable you to use the Weave Solution and to securely access the Site and its functionalities.
The following information is placed in/collected through these cookies: session ID (to remember your credentials in the course of your session); and server affinity and authentication data (to establish and maintain communication with the most appropriate servers). Session cookies are deleted when you log out of the Site.
You may reject these strictly necessary cookies by altering the cookie function of your browser. The “help” portion of the toolbar on most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. However, if you reject these cookies, you will not be able to use the Weave Solution or the Site, as these cookies are strictly necessary for the Weave Solution and Site to operate.
Persistent Cookies and Web Beacons
Third-party persistent cookies are used for web analytics purposes for Weave’s exclusive use, e.g., for managing and improving the performance and design of the Weave Solution. These may be provided by Omniture, Google Analytics, or such other similar companies. The following information is placed in/collected through the third-party cookies and web beacons: unique identification number assigned to your device; IP address; browser type; operating system; referring URLs; information on actions taken; dates and times of Site visits. All data collected by via these third-party cookies and web beacons on behalf of Weave is aggregated and of a statistical nature.
Updates to Our Privacy Notice
This Privacy Notice may be updated periodically to reflect changes in our personal data practices. If we make material chances to our Privacy Notice, we will provide notice. Your continued use of the Weave Solution, the Site and/or Weave’s products and services constitutes consent to these changes. The top of this Privacy Notice indicates when it was most recently updated. Please check this Privacy Notice and the Site periodically to ensure that you are aware of any changes or updates.
How to Contact Us
If you have any questions or comments about this Privacy Notice or if you would like us to update the information we have about you or your preferences, please contact us by writing to:
Attn: Privacy Manager
6166 N. Scottsdale Road, C-4003
Scottsdale, AZ 85253